Claims Information

Title Protection and Transaction Assistance for your most valued assets

What You Need to Know

Offering you a stress-free experience.

While we understand that no one ever wants to have an insurance claim, the staff of the claims centre is here to make the experience as stress-free as possible. You can rely on our knowledgeable staff to process your claim promptly and professionally.

Claim Examples

Claim Examples

Loan Policies

Loan Policies

Claim Examples

Owner Policies

Owner Policies



Submit a Claim

Our primary goal is to ensure that you have a smooth and efficient claims experience.  Below are some tips for you in submitting your claim.

  • Please provide a written statement which specifically describes:
    • The facts of your claim
    • The claimed dollar amount of your loss, including the method you used to compute your loss
    • Your contact information
  • Please provide a copy of your title insurance policy
  • Please provide all relevant documentation that may serve as the basis of your claim and/or which may substantiate your loss.  Such documents may include any:
    • Lawsuit(s) served upon you
    • Letter(s) from a third party
    • Notice(s) or order(s) issued by a governmental authority
    • Survey(s)
    • Appraisal(s)
    • Work quote(s)
    • Photographs
    • Purchase and Sale Agreement
  • Please note that upon review of your claim, we may request additional documents that we may need in order to evaluate your claim.
  • Upon receipt of your claim, the Company will send you an acknowledgment letter advising you of the assigned claim number, and the name and contact information of the claims lawyer assigned to handle your claim.
  • Please feel free to contact the assigned claims lawyer at any time with any questions you may have.  Please reference your claim number on all communications with the Company.

You may submit your claim by any of the following means:

ON-LINE

We offer online claim submisions and downloadable PDF claim form

E-MAIL

Please email claim forms to:
claims@ctic.ca

PHONE/FAX

Phone:  1-888-868-4853 (Select Option 4)
Fax claim forms to: 1-866-420-4713

MAIL

Chicago Title Insurance Company
Claims Centre
55 Superior Boulevard
Mississauga, ON L5T 2X9

Information needed for tax or water claims:

  • Nature of the claim
  • Your contact information
  • Amount claimed
  • Copy of the transfer/deed
  • Copy of the Statement of Adjustments
  • Copy of the Vendor’s Undertaking to Readjust
  • Copy of tax or water bill showing amount past due
  • Copy of your title insurance policy

Important Information:

  • Chicago Title Insurance Company has assumed all title insurance policies issued by Lawyers Title Insurance Corporation and Fidelity National Title Insurance Company in connection with Canadian real estate property transactions.
  • Any related title insurance claims will be administered in its Chicago Title Insurance Company Claims Centre.
  • Please follow the instructions listed above to submit a claim.
  • In addition I need to take this moment to say that although Shelley and I have endured, to this point, the most disastrous home ownership experience one could imagine, your company has turned out to be our emergency parachute.
    If not for our title insurance policy we would undoubtedly have been left with the untenable task and expense of pursuing a law suit across international borders against the previous homeowners.
    Yourself as well as all of the other consummate professionals that have toiled on our behalf have earned our most sincere gratitude.
     
    Mr. and Ms. Schell
    Client
  • I found your web site very easy to navigate thru, and easy to submit a claim. You were very helpful, and I thoroughly the process was very easy with all your help.
    Thank you once again for all your great help on that matter.
    Cody Klepper
    Alberta
  • Thank you very much for the prompt response to my fencing permit issue. The money arrived prior to me paying the company, much appreciated.
    Andrew Parker
  • Thank you for the timely processing of the permit fee reimbursements. Being this is our primary residence and living through this process as difficult as it is, is certainly made more manageable by your expedient handling of this matter.
    Pete and Shelley Schell
    Hilton Beach, Ontario
  • Chicago Title insured a large mortgage secured by commercial condominium units for an important client of our firm. Unfortunately, as a result of fraud, the Borrower went into receivership. During the receivership, a number of priority disputes arose, including the condominium corporation asserting a claim to priority over the insured mortgage for $1.24M of common element arrears despite the fact that the status certificate at closing showed no arrears owing.
    Chicago Title was put on notice of the potential claim as soon as the priority disputes arose. Upon being out on notice, Chicago Title was responsive and confirmed coverage very quickly. Chicago Title was very supportive of our client's efforts to obtain an Order from the Court to defeat the priority claims and to ensure that the priority of our client's mortgage was protected.
    While no one ever wants to have an insurance claim, Chicago Title dealt with this difficult situation promptly and professionally and provided the necessary support to obtain a great result for our client. I would happily recommend Chicago Title for that reason.
    Irving Marks, Managing Partner
    Robins Appleby LLP, Toronto, Ontario
  • Chicago Title Insurance is great and reliable. I am so happy that I had the pleasure to use this company as they were able to help me consistently. They are amazing at their job and they know what they are talking about. Thanks Chicago Title Insurance for having such great service. Keep up the great work!
    Anjna Kakkar
  • Chicago Title’s claims department is wonderful to work with; specifically, Ann-Marie Peart. She is very thorough and pleasant.
    Our claims are always resolved in a timely fashion and our clients are happy with the quick results. I enjoy working with Chicago Title and their claims department.
    Allison Soloman
    Yachetti, Lanza & Restivo LLP, Hamilton, Ontario
  • The claims process at Chicago was clear, direct and easy to use. Response time is superb and the claims process is easy to understand.
    Robert Dowhan, B.A., LL.B.
    Smith Valeriote Law Firm LLP, Guelph, Ontario
  • Thank you for all the help today. You answered all my calls, my numerous questions, you took the time to explain the pros and cons and you provided a solution that allowed me proceed with the closing of the purchase transaction. You are always so patient and understanding.
     
    Theresa Cordeiro
    Kirwin Partners LLP, Ontario, May 2018
  • Ordering Title Insurance from Chicago Title Insurance Company is quick and easy. Akira Baptiste, underwriter at Chicago Title is a big asset for me when closing my Real Estate transactions. She is knowledgeable and quickly responds to my questions in a friendly and professional manner.
     
    Bonnie Kean
    Property Paralegal, Blair Downey, Newfoundland and Labrador, June 2018
  • It was a pleasure working with you as well – thank you for making my first attempt at ordering title insurance so easy!
     
    Beth Duncan
    Legal Administrative Assistant ,Gowling WLG, Hamilton, June 2018
  • I want to thank you for your hard work on this file.  I know it was dumped on you with relatively short notice but you managed to make it happen.  The sale is now completed and my clients have also now completed their purchase transaction in Ajax, and are very grateful that things went as smoothly as they did.  You have been great to deal with and I really appreciate your efforts in this matter.  
    Harold L. Sclodnick
    Barrister & Solicitor, Harold L. Sclodnick, Toronto, June 2018
  • I must admit that prior to the online ordering system offered by Chicago Title, I found the ordering process finicky and time consuming. Now, the process is fast and easy and the online system is intuitive and user-friendly. The times that I have had to speak to a representative on the phone, I dealt with friendly and informative staff. Keep up the good work!  
    Lina Murray
    Paralegal, Gowling WLG, Vancouver, July 2018
  • I am writing to you today as a means to express my gratitude and appreciation for Sandy De Brum. I am pleased to say that Sandy has helped me immensely with respect to providing policies to our firm, her knowledge and timeliness has been a great help to our firm. She has not only, aided our office in a professional manner but her ability to deal with tough situations in a pleasant and forthright way is appreciated. She has showed a tremendous amount of care towards our staff and we are grateful to, not only be protected on a professional level, but also personally. She is a valuable external partner to our firm. You , as a company, should be proud to have employees like Sandy, who care and is knowledgeable to a degree not normally seen in the real estate practice.
    Prisila Pietropaolo
    Maniaci Sobel Altbaum Law, Ontario, July 2018
  • I truly appreciate the quick turn around and knowledge that Aldon and the team at CTIC provide us every time we order tax bills, it is such a great program and makes the law firms job that much easier not having to deal with the cities/municipalities directly!  
    Tea Babic
    Parnes Rothman LLP, Ontario,Sept 2018
  • NO QUESTIONS, NO COMPLAINTS!! I just wanted to tell you that you folks are THE BEST!I was in a panic to get title insurance for a quick closing, and you were lightening quick! Thank you so much!
    Debra
    WEST LEGAL
  • Wow... That was incredibly quick. We were using the competition in the past and this is the 2nd policy we are ordering through Chicago Title. I cannot even begin to tell you how impressed I am with the speed of your responses and review. If I have a file "flagged" with the competition I can count on at minimum a 1-2 day delay in the issue of the policy. I advised the lawyer, Doug of the amazing level of service we received and he felt strongly that we have made an excellent choice in switching over to your company!”

    Your service is outstanding! Thank you so much! Hope you have a wonderful day!
    Jennifer Edward - Law Clerk
    Douglas G. Edward Professional Corporation